FAQ’s

When will my order ship? 

Fall/Winter 2020 custom trunk orders (placed through a trunk show or ordered on the website) will be shipping early October through end of November, based upon order date. Occasional fabric and trim supplier delays or weather delays can alter the schedule. We often post shipping updates on our Facebook/Instagram pages in the case of a delay. Because our garments are custom and made specifically for you, we cannot offer refunds in the case of fabric or trim delays that are outside of our control, unless it is out of season or not able to be produced for you. 

Can I change and/or cancel my order? 

You have 3 days to make changes to your order through your hostess.  After

3 days we cannot honor changes as we have shipped the information to our manufacturer and we are unable to communicate a change.  Each outfit is produced as ordered by the customer. Within the 3 days, if you want to cancel your order, you must contact your hostess and the office as well by phone,

205-871-6362 or email us at customerservice@hannahkateclothing.com

After shipment, please refer to our refund/exchange policies below. 

What is your return policy?  

This season, more than any other, we have worked many hours to provide you with all the resources you need to make great design selections. We have carefully made lists for you of what fabrics work well with each other, what fabrics match what Vinyl and Heat Press colors, “Ric Rac do’s and dont’s”, and even provided you measurements of our patterns. We hate to even have to say this, but because we have provided you with all of these great tools, we will no longer accept returns because of not liking your garment. We are 100% here for you to help you in the design process, as are your hostesses, and want you to be completely thrilled with your clothing when you receive it. Please be sure to take full advantage of the resources we have provided you and your hostesses. They are also posted on our website, www.hannahkateclothing.com.

We also want to remind you that you should always receive a confirmation email after you place an order with us. If you do not receive one, please tell your hostess or email us at customerservice@hannahkateclothing.com. This is very important as you have the opportunity to confirm that your order has been entered correctly. Please read over this email thoroughly, and if something has been entered incorrectly, contact us immediately so that we can have it fixed right away with our manufacturer. 

Manufacturer Defect or Errors – Please return to our office within 10 days of receiving your order.  The 20% restocking fee and return shipping fee will be waived. Please indicate on your return form if you want a refund for the garment, a replacement garment, or if you want a gift certificate to be used within one year of issue date. Due to the nature of our handmade items, deviations within reason (1/2″ is standard) from the size chart will not be considered a defect.

Sizing Issues – Please return to our office within 10 days of receiving your order. The customer is responsible for the return shipping cost, both ways. Because we have provided both samples in the trunk and measurements, returns made due to sizing issues can be  returned for store credit only, minus the 20% re-stocking fee.  Exchanges and returns of personalized items will not be accepted. Due to the custom nature of our items, please allow 3-4 weeks from the time the exchange is received by us for the new size(s) to be re-made.

Absolutely No Returns On Personalized Items or items with shrinkage as these are not manufacturing issues.

What are your shipping rates? 
Orders $99 and under: $10
Orders $100 to $199: $12
Orders $200 to $299: $14
Orders $300 to $399: $16
Orders $400 to $499: $18
Orders $500 and above: $20

ALL SALES ARE FINAL ON SALE AND CLEARANCE ITEMS AND SAMPLES.  

The Post Office has lost or damaged my items. What can I do? 
Hannah Kate cannot be held responsible for any items lost or damaged by the post office. You can call the office to receive tracking information for your package.  You will then need to contact your post office to locate your package.

There isn’t a trunk show in my area. Can I still place a custom order? 
Yes! We have many great hostesses who are ready and available to help you with your custom order. Please check our trunk show schedule or send an email customerservice@hannahkateclothing.com if you need help connecting with a hostess. You can also place a custom order with Sarah at hannahkateclothing@gmail.com

Can I host a trunk show? 
We love to hear from you with your interest in hosting a future trunk show! Our schedule fills up quickly each season. To be considered for a trunk show, please visit our website and click on the “Become a Hostess” tab.  Read and complete the form attached and we will be in touch if we able to add your area to our trunk show areas. 

Any other questions? 
Please feel free to email us at any time with your questions and we will personally reply within 48 business hours. Customer Service Email: customerservice@hannahkateclothing.com